Refund and Returns Policy
At Dispensary Direct, we take product quality, order accuracy, and customer satisfaction seriously. Because we supply cannabis products on a wholesale basis, returns and refunds are handled carefully and are subject to applicable Canadian laws, regulations, and product safety requirements.
Order Issues
Please inspect your order as soon as it is delivered. If you receive a damaged, defective, missing, or incorrect product, contact us as soon as possible so we can review the issue.
When contacting us, please provide:
- Your order number
- The product name and quantity affected
- A description of the issue
- Clear photographs of the product and packaging, where applicable
This information helps us investigate and resolve your request quickly.
Damaged or Defective Products
If a product arrives damaged or defective, please contact us within 48 hours of delivery.
Once your claim has been reviewed and approved, we may offer:
- A replacement product
- Store credit
- A partial refund
- A full refund, where appropriate
The resolution offered will depend on the circumstances of the order and product condition.
Incorrect or Missing Items
If your order contains an incorrect item or an item is missing, please contact us within 48 hours of receiving your delivery.
After confirming the issue, we will arrange an appropriate replacement, credit, or refund.
Returns
Due to the nature of cannabis products and applicable health, safety, and regulatory requirements, we generally cannot accept returns simply because a customer has changed their mind.
Products may only be considered for return where:
- The wrong product was supplied
- The product arrived damaged
- The product has a verified quality issue
- The return is otherwise required under applicable law
Products that have been opened, used, altered, or improperly stored may not qualify for a return or refund unless they are defective.
Non-Returnable Products
Unless required by law, we cannot normally accept returns for:
- Opened or used products
- Products damaged after delivery
- Products stored incorrectly
- Products returned without prior approval
- Clearance or specially discounted items
- Products ordered incorrectly by the customer
Refunds
If a refund is approved, it will normally be issued using the original payment method.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges may not be refundable unless the return is caused by an error on our part.
Wholesale Orders
Wholesale orders may involve larger quantities, special pricing, or customised arrangements. As a result, wholesale transactions may be subject to additional return or refund conditions agreed upon at the time of purchase.
Customers are responsible for reviewing product details, quantities, pricing, and order information before completing an order.
Cancelled Orders
If you need to cancel an order, contact us as soon as possible.
Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.
Contact Us
If you have a problem with your order or would like to request a refund, replacement, or return, please contact Dispensary Direct through our website.
Please include your order number and full details of the issue so we can assist you efficiently.
Policy Updates
We may update this Refund and Returns Policy from time to time to reflect changes to our business practices, products, or applicable regulations.
The latest version will always be published on our website.